It’s rather comforting to read the last line in Fierce Conversations, “You can do this. And I can say with a degree of confidence, that while the running won’t be easy, it won’t be for lack of resources. To be fair, that’s her modus operandi for each of the seven principles, and in this lies the power of “Fierce Conversations.” Scott moves beyond the rhetoric, and shares an action plan for those who want to run with the principle. Scott shares a fair number of examples to explain this concept, and ends with an assignment to get the eager reader going. that thing that one can’t quite put one’s finger on. The aftermath, aftertaste, or afterglow.” There are so many reasons why I felt drawn to this principle, not the least because I find myself acknowledging this in my training classes for “Effective Communication.” There have been, and there will continue to be, conversations that have had all the right words, and yet it’s hard to shake off “that” feeling in the gut. This book offers numerous useful principles that wants help anyone become a better conversationalist also a more responsive listener. But the one that found the greatest resonance with me was Principle #6, something about “emotional wake.” Early in the chapter Scott writes, “An emotional wake is what you remember after I’m gone. Fierce Conversations (2002) is one practical guided to having authentic, powerful calls that can change the trajectory of your life. Slow down the conversation, so that insight can occur in the space between words, and you can discover what the conversation really wants and needs to be about. When there is a whole lot of talking going on, conversations can be so empty of meaning they crackle. One gets an idea of what each principle might elaborate upon, and they’re all ideas worth exploring. Principle 7: Let silence do the heavy lifting. Take Responsibility for Your Emotional Wake Come Out from Behind Yourself into the Conversation and Make It RealĦ. Master the Courage to Interrogate RealityĢ. Scott shares seven principles to draw out the blueprint for “fierce” conversations.ġ. Fierce Conversations has a high emotional quotient, and in that is Scott’s big win. The narration is unabashedly feminine, and that’s not saying that it is any less of a business book. I’d never read a Susan Scott book before, yet I could almost imagine her talking to me. it is packed with real-life incidents, but written in an intimate, almost fireside reading, style. And a foreword by Ken Blanchard helped it along. It allows you to address and correct any issues before their frustration leads them to a new job elsewhere.The idea of a “fierce” conversation was intriguing enough. To this end, both of you might benefit from what leadership coach Tracy Spears calls a “stay interview”-a check-in with a valued employee that lets you monitor any concerns they have with their job (it’s called a “stay interview” because it helps to prevent an “exit interview” down the line). They want recognition when they’ve done an especially good job, as well as prompt notice when they’re not living up to your standards. Millennials want to know exactly what you expect, with clear objectives and deadlines. Their particular mindset may require you to have more real conversations with them than you had with employees from older generations. One conversation at a time brought you to wherever you happen to be. Like most practices, you likely have several employees from the millennial generation. The seven principles of conversation are. Real Conversations at Your Eye Care Practice Principle 7 Let silence do the heavy lifting: When there is a whole lot of talking going on, conversations can be empty. Learning to deliver the conversation without the load allows you to speak with clarity, conviction and compassion. Revelation is always better than concealment. All relationships are built one conversation at a time. Choose to be authentic and real in every conversation. The master teacher of positive change through powerful communication, Susan Scott wants her readers. They don’t address any challenge, and only delay achieving what you want and need. The Wall Street Journal bestseller, now with new material. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. “Unreal conversations are incredibly expensive, both for the individual and for the organization.” “While many fear ‘real,’ it is the unreal conversation that should concern us,” warns Scott. This week, we’re covering how to take surface-level, “unreal” conversations, and turn them into conversations that are worth having. Last week, we covered the first of Scott’s seven core principles of fierce conversations: Interrogate Reality. And, targeted advice for how to apply those lessons to the day-to-day operations of your eye care practice. In this series, we’ll offer important lessons from Fierce Conversations by Susan Scott.
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